Shipping Information

Shipping & Delivery Policy

Order Processing

  • All orders are processed and dispatched on Monday to Friday (excluding public holidays).
  • Orders placed before 2:00 PM AEST are processed the same day.
  • Orders placed after 2:00 PM AEST or on weekends (Saturday & Sunday) will be processed on the next business day.

Public Holidays:

Please note that dispatch times may vary during Australian national and state public holidays (e.g., Australia Day, Easter, Anzac Day, Christmas).

Delivery Times (Australia-Wide)

We offer two distinct delivery options at checkout to suit your needs. Delivery times are estimates starting from the date of dispatch.

1. FREE Standard Shipping (0.00 AUD)

  • Metro Cities (Sydney, Melbourne, Brisbane): 5–10 Business Days.
  • Adelaide, Perth & Tasmania: 7–12 Business Days.
  • Regional & Remote Areas: Please allow up to 10–18 Business Days.

2. Express Shipping (15.00 AUD)

This upgraded service prioritizes your delivery for significantly faster transit times.

  • Metro Cities (All): 2–5 Business Days.
  • Regional & Remote Areas: 4–7 Business Days.

Shipping Rates

  • Standard Shipping: FREE on all orders.
  • Express Shipping: A flat rate of $15.00 AUD for priority delivery.

Order Tracking

Once your order is dispatched, you will receive an email or SMS with your tracking number. You can track your shipment anytime via our Track Your Order page.

Delivery Delays & Lost Packages

We strive to deliver on time. However, delays may occur due to high seasonal demand or courier workload.

  • Lost Packages: If your package has not arrived within 20 business days of dispatch, please contact our support team. We will launch an investigation with the courier and offer a full refund or replacement if the item is deemed lost.

Incorrect Address Information

Please ensure your Shipping Address and Phone Number are accurate at checkout.

  • Lumaire is not responsible for failed deliveries caused by incorrect addresses provided by the customer.
  • If a package is returned to us due to an incorrect address, a re-delivery fee may apply.